Concerned about a horse?

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                          Welfare Line: 08000 480180


Calls may be recorded for training purposes.

If you are concerned about a horse in the UK, please call our freephone Welfare Hotline on 08000 480180 between 8 am and 5.30 pm, Monday to Friday.

This is a charitable service.  Unfortunately we are unable to answer calls over the weekend, but if you leave a voicemail message we will return your call as soon as possible.

When you call, you will speak to someone who has a good knowledge, both of horses and the relevant legislation, and all calls are dealt with in the strictest confidence.

We prefer to take welfare reports over the telephone rather than by email, as this allows us to ask any questions we need in order to get the full picture of the situation - essential for assessing urgency. It also allows us to make sure we know exactly where the horses are.

We understand callers’ concerns about remaining anonymous, and this can be assured, but speaking to someone rather than reading an email or listening to an anonymous voicemail message ensures the horses can be visited if necessary – it may not be possible for us to find the horses from the information left on a message.

We have a small but experienced team answering the welfare line, so please bear with us if you have difficulty getting through. We have an answerphone system in place to allow us to deal with as many calls as possible, so if your call isn’t answered immediately please leave a message and we promise to get back to you – we aim to return all welfare calls on the same working day. When leaving a message, please state your phone number clearly and repeat it – this is particularly important if you’re calling from a mobile as it may be a bad line.

If you are unsure whether or not a situation needs to be reported, you can find some guidance on our 'When should I call?' page.

If you are concerned about a horse outside the UK, please visit our Responsible Tourism pages.

If you have information about horses which may help our work (such as information on ports, transportation routes, holding facilities, disease, banned people keeping horses etc) then you can contact us confidentially via ‘Tell us’. Please note however that this is NOT a service to report horses in immediate need of our assistance. If you do have concerns about a horse in immediate need of help, please call our UK Welfare Hotline on 08000 480180.