Privacy, Cookies and T's & C's



Privacy & Cookies Statement

World Horse Welfare is fully committed to respecting the privacy of our visitors to this website. This privacy statement sets out the type of information we may collect and hold and how it is used. It also contains contact details so you can contact us if you have any queries or concerns about your personal information. Any personal information that is given will be treated with the highest standards of security and confidentiality, in accordance with the Data Protection Acts 1998 & 2003.

Supporter Data and Personal Information

World Horse Welfare values our supporters which is why we never share or sell your personal data to any third parties at any time. We do like to keep our supporters up to date with our work and fundraising and we may process your data internally and may use publically available information about you to help inform our fundraising or charitable activities, enabling us to help more horses. If you would ever like to change the way you hear from us, please call +44(0)1953 497239 or email

We are a participating member of the Fundraising Regulator and follow their recommendations. We also recommend to our supporters that you:

• Sign up to appropriate preference services (including the Telephone Preference Service (TPS) and Mailing Preference Service (MPS))

• Keep an eye out for tick boxes on donation forms from us or other charities to opt out of unwanted contact

• Beware of lifestyle surveys and competitions and ensure you specify if you want to be contacted by 3rd parties.

Cookies are small pieces of information that a website can put on your hard drive in order for it to remember something about you at a later time. The information is in the form of a text file, which will only be understood by the web site that initially set the cookie. The World Horse Welfare website uses cookies for certain applications, for example to remember your name when filling in online forms. A cookie is also used to anonymously track how visitors interact with the World Horse Welfare website, including where they came from and what they did. This is then used to ultimately provide a better online experience for all our audiences. For more information about cookies visit

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you have the option to either not use this site, or you can delete cookies having visited the site, or you can stop your browser exchanging cookies with web servers at any time by using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

Access Information
World Horse Welfare's web servers automatically log each visit that we receive. This data contains some information about you: the Internet address of the computer or mobile internet device that you are using, the type of browser and operating system you are using and the internet address of the web site from which you came from. It also contains some connection information such as the page or service you are requesting and the date and time of the request.

This information is used for the purpose of determining general visitor patterns and pathways within our pages by gathering statistical information and demographics. This statistical data is then used to support future design and usability modifications made to our web pages.

Users aged under 16
If you are aged under 16, please ensure you obtain your parent/guardian's consent before sending any personal information to this website.

We encourage you to be aware of the activities in which your children are participating in both offline and online, particularly with regard to third party websites. If your children voluntarily disclose information, this may encourage unsolicited messages. We suggest that you discourage your child from providing any information without your consent.

Your Personal information
World Horse Welfare's website collects different forms of personal information either supplied by the user through web forms and emails.

Web Forms
World Horse Welfare collects personal information supplied through the use of web forms. Under the terms of the Data Protection Act 1998, World Horse Welfare only uses this information for any lawful matters related to the context in which you completed the form.

If you contact World Horse Welfare by email, we keep a record of that correspondence for the purpose of conducting charity business. We do not automatically, and without your consent, add any email addresses to any mailing databases, nor do we pass these to any third party.

World Horse Welfare takes the necessary security measures to safeguard your data, from risk of loss, destruction, unauthorised access, modifications or disclosure.

Your credit or debit card information
If you use your credit card to donate to us, buy something or make a booking online, we pass your credit card details securely to our payment processing partner as part of the payment process. We do not store the details on our website

Online Surveys
World Horse Welfare may also collect personal information supplied by you through the use of web-based surveys. This information will not be shared with any third party, and will only be used for subsequent communications, if agreed to by you, the user, at the time of submission.

Contacting us and/or accessing your personal information
Under current Data Protection legislation, you are entitled to know what personal information an organisation holds about you and how that information is processed. Requests for access to this information must be made in writing to our Human Resources department. Please note that applicants will be required to provide satisfactory proof of identity and pay the appropriate fee.

Changes to this policy
We may change this policy at any time by posting amendments to it and without the need for consultation. Please ensure you read the policy that is in force at the time of your transaction.

Website Terms and Conditions
This website contains information regarding the work of World Horse Welfare.

Unless otherwise indicated, the copyright in the content of this website, including the screens displayed on the website, is owned by World Horse Welfare. You may not modify, copy, reproduce, republish, upload, post, transmit, publicly display, prepare derivative works based on, or distribute in any way any portion of the website, including but not limited to the code and software underlying the website. You can view the material contained in this website and print off copies for your non-commercial or study purposes.

Every effort has been made to ensure the accuracy of the information contained on this site, but World Horse Welfare cannot accept any responsibility for errors or omissions, or for any consequences arising from the use of information contained herein. This site includes links to external websites. World Horse Welfare has no control over the content on these sites and therefore cannot be held responsible for any content contained within them.

Linking Policy
World Horse Welfare is happy for third party websites to link to our site, but we cannot be held responsible for any content within these sites and World Horse Welfare does not necessarily agree with any views or opinions contained within them. Linking does not in any way convey endorsement of the site.


Pat A Pony – Terms and Conditions

You have 30 days to cancel your payment.

Cancelations cannot be accepted or paid on the day of payment. To apply for a refund or for any other queries you must contact World Horse Welfare at the following address:

Worlf Horse Welfare, Anne Colvin House, Snetterton, Norfolk NR16 2LR
or email:

Please include your:

  • Full Name and Address as they appear on your payment card.
  • The Date and Time and Location the transaction took place.
  • The Amount that was donated.
  • The last four digits of the card number used in the transaction (please do not provide any further Card or Payment details)
  • Your Telephone Number and Preferred Email Address

If any further information is required or there are any queries a member of the team will call you using the details provided.

Once the refund is approved we will initiate a refund to your credit card or by way of your original method of payment.

Sorry but any additional costs are not refundable, any non-refundable amounts will be deducted from your refund.

PayPal collects and uses your personal information in accordance with our Privacy Policy, which is available at

Please retain your receipt as proof of transaction. Your statutory rights are not affected.