In the UK

If you would like to report a horse welfare concern in the UK, please call our Welfare Line for free on 08000 480180. We encourage people to call rather than email in order to gain as much information as possible.

 

The Welfare Line is open from 8am - 5.30pm, Monday - Friday, with a voicemail system to take calls outside of these hours.

 

We endeavour to answer as many calls as possible but, unfortunately, some will go through to voicemail. We aim to return all welfare calls within the same working day so please do leave a message, clearly stating a daytime contact number, and we will return the call as soon as possible.

 

All calls to this number are strictly confidential and are dealt with by trained members of staff who have a knowledge of horses as well as an understanding of the relevant legislation.

 

When you call to report a concern, we will ask you some questions about the situation so that we can establish whether we need to pass the details to a field officer for investigation.

 

Once the field officer has been out to look at the horses and taken any action necessary, we always try to report back to the caller so they know we have attended and what we have been able to do.

 

If you have any information or concerns (either in the UK or Europe) and these are not covered by, or relevant to, either UK Welfare, Campaigns or International Training, but would still like to speak to us, then please tell us.