Contact us

There are various ways that you can get in touch with us at World Horse Welfare. If you're not sure who you need to speak to, use our general contact details and we will forward your enquiry to the relevant department.

To donate:

+44  (0) 1953 497 239

Calls may be recorded for training purposes.

Or donate online here.

For general enquiries:

t: +44 (0)1953 498682

f: +44 (0)1953 498373


Calls may be recorded for training purposes.

Mailing address:

         World Horse Welfare
         Anne Colvin House
         NR16 2LR

Concerned about a horse?

If you have concerns about the welfare of a horse in Britain, please call our Welfare Hotline at 08000 480 180 with as much detail as possible about the condition of the horse(s).  Welfare hotline hours are 8:00-5:30 Mon-Friday. If we are unable to answer your call immediately please leave a message and someone will return your call as soon as possible. More ...

If you are concerned about a horse outside the UK, please visit our responsible tourism pages.

Media contact information

For media enquiries please contact Press Officer Carys Samuel at + (0) 1953 497 248 or 07826 871 682 or or Jessica Stark on 07900 994002 or

Legacy contact information

If you have any questions, or would like to receive a copy of our legacy booklet and DVD, please contact us either by emailing our fundraising team or telephoning on 01953 497242.  Alternatively you may prefer to complete our online enquiry form or write to us at: World Horse Welfare, Anne Colvin House, Snetterton, Norwich, Norfolk NR16 2LR.

Anything else?

If you have information about horses which may help our work (such as information on ports, transportation routes, holding facilities, disease, banned people keeping horses etc) then you can contact us confidentially. Please note however that this is NOT a service to report horses in immediate need of our assistance. If you do have concerns about a horse in immediate need of help, please call our UK Welfare Hotline on 08000 480180.


If you would like more information about joining World Horse Welfare, please visit the membership page or email us at

Registered charity no: 206658 and SC038384