Work for us
Join us in improving the lives of horses in the UK and worldwide.
World Horse Welfare is an international charity that strives to support and strengthen the horse-human relationship through a combination of care, research, education and influence. We work to promote and protect welfare across the full spectrum of the equine world, including horses in need, sport and leisure horses, and horses used in work and production.
Our vision is to have a world where every horse is treated with respect, compassion and understanding. Why not come and join us and help us to improve welfare standards and stamp out suffering in the UK and worldwide?
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
Our Head Office is based in Snetterton, Norfolk and is overlooked by our Hall Farm Rescue and Rehoming Centre. We also have Rescue and Rehoming Centres in Aberdeenshire, Lancashire and Somerset.
If you have any queries about a current vacancy please email jobs@worldhorsewelfare.org for more information.
Visitor Centre Officer
Hall Farm Visitor Centre, Norfolk
Permanent, Part Time, 24 hours per week
£15,986 per annum
We are looking for a Visitor Centre Officer to oversee the daily running of our Visitor Centre at Hall Farm which is located in Snetterton, Norfolk. The main aim of the role is to ensure that all visitors have an enjoyable and informative experience, whilst assisting the Senior Centre Promotions Officer and Centre Manager with the organisation of a variety of events. This role offers 24 hours per week every Wednesday, Saturday and Sunday.
Key Responsibilities:
- Welcome visitors and provide engaging guided tours
- Support event planning and coordination, including facility bookings and volunteer scheduling
- Maintain accurate promotional materials and ensure merchandise is well-presented and stocked
- Encourage visitor engagement through memberships and data collection
- Assist with café setup, cashing up, and end-of-day procedures
- Help recruit, train and support volunteers
- Carry out administrative tasks including banking, invoice processing and timesheet submission
About you:
We’re looking for someone with strong customer service experience, excellent communication and interpersonal skills, and the confidence to approach and engage with visitors at all levels. You’ll be highly organised, self-motivated, adaptable and have a professional, approachable manner. You’ll be able to work both independently and as part of a team as well as being able to ‘think on your feet’. Being trustworthy, reliable and having an interest in the charity’s aims are essential.
What we offer:
- Generous pension scheme and cash health plan
- Paid employee sickness absence scheme and compassionate leave
- Death in service benefit of 4x annual salary
- Minimum of 31 days holiday pro rata (including bank holidays and a Christmas shutdown)
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and the services we provide. We actively encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and people with disabilities.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
Download the full job description and person specification.
To apply for this position please send your CV and covering letter to jobs@worldhorsewelfare.org.
Closing date: Tuesday 2nd December 2025
