Work for us
Join us in improving the lives of horses in the UK and worldwide.
World Horse Welfare is an international charity that strives to support and strengthen the horse-human relationship through a combination of care, research, education and influence. We work to promote and protect welfare across the full spectrum of the equine world, including horses in need, sport and leisure horses, and horses used in work and production.
Our vision is to have a world where every horse is treated with respect, compassion and understanding. Why not come and join us and help us to improve welfare standards and stamp out suffering in the UK and worldwide?
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
Our Head Office is based in Snetterton, Norfolk and is overlooked by our Hall Farm Rescue and Rehoming Centre. We also have Rescue and Rehoming Centres in Aberdeenshire, Lancashire and Somerset.
If you have any queries about a current vacancy please email jobs@worldhorsewelfare.org for more information.
Visitor Centre Officer
Hall Farm Visitor Centre, Norfolk
Permanent, Part Time, 24 hours per week
£15,986 per annum
We are looking for a Visitor Centre Officer to oversee the daily running of our Visitor Centre at Hall Farm which is located in Snetterton, Norfolk. The main aim of the role is to ensure that all visitors have an enjoyable and informative experience, whilst assisting the Senior Centre Promotions Officer and Centre Manager with the organisation of a variety of events. This role offers 24 hours per week every Wednesday, Saturday and Sunday.
Key Responsibilities:
- Welcome visitors and provide engaging guided tours
- Support event planning and coordination, including facility bookings and volunteer scheduling
- Maintain accurate promotional materials and ensure merchandise is well-presented and stocked
- Encourage visitor engagement through memberships and data collection
- Assist with café setup, cashing up, and end-of-day procedures
- Help recruit, train and support volunteers
- Carry out administrative tasks including banking, invoice processing and timesheet submission
About you:
We’re looking for someone with strong customer service experience, excellent communication and interpersonal skills, and the confidence to approach and engage with visitors at all levels. You’ll be highly organised, self-motivated, adaptable and have a professional, approachable manner. You’ll be able to work both independently and as part of a team as well as being able to ‘think on your feet’. Being trustworthy, reliable and having an interest in the charity’s aims are essential.
What we offer:
- Generous pension scheme and cash health plan
- Paid employee sickness absence scheme and compassionate leave
- Death in service benefit of 4x annual salary
- Minimum of 31 days holiday pro rata (including bank holidays and a Christmas shutdown)
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and the services we provide. We actively encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and people with disabilities.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
Download the full job description and person specification.
To apply for this position please send your CV and covering letter to jobs@worldhorsewelfare.org.
Closing date: Wednesday 26th November 2025
Coffee Shop Assistant
Hall Farm Visitor Centre, Norfolk
Permanent, Part Time, 8 hours per week
£12.21 per hour
We’re looking for a friendly and organised Coffee Shop Assistant to join our team at Hall Farm Visitor Centre, which is located in Snetterton, Norfolk. This part-time role is key to ensuring our coffee shop runs smoothly and that every visitor receives a warm welcome and excellent service. The hours will be worked across Saturday and Sunday, from 11am to 3pm. Additional hours are available when required.
Key Responsibilities:
- Greeting all visitors in a warm, professional and welcoming manner
- Preparing and serving a range of fresh hot and cold food and beverages
- Assisting with food preparation as needed
- Taking food and drink orders efficiently to help minimise queues
- Maintaining high standards of cleanliness and tidiness in the coffee shop area
- Supporting the Centre Manager and Centre Promotions Officer with end-of-day cashing up
- Assisting the Centre Manager with stock control
- Providing general assistance in the Visitor Centre when available
- Following all Health & Safety and Food Hygiene guidelines at all times
About you:
You will have previous customer service experience and experience with health and hygiene, data inputting, and event support is desirable. Key skills include strong communication, teamwork and initiative with basic IT and cash handling as a plus. We’re looking for someone who is well presented, organised, has a flexible approach to work and a positive attitude.
What we offer:
- Generous pension scheme and cash health plan
- Paid employee sickness absence scheme and compassionate leave
- Death in service benefit of 4x annual salary
- Minimum of 31 days holiday pro rata (including bank holidays and a Christmas shutdown)
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and the services we provide. We actively encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and people with disabilities.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
Download the full job description and person specification.
To apply for this position please send your CV and covering letter to jobs@worldhorsewelfare.org.
Closing date: Thursday 20th November 2025
CRM Manager
Remote working
Permanent, full time, 40 hours per week
Salary £37,500 per annum
Are you an innovative Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM?
The charity is currently in the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM. The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters.
Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Manager shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.
Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third-party suppliers.
If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply. For an informal chat about this role please email Peter at peterrowbottom@worldhorsewelfare.org.
This position is based remotely. But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation. You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.
To apply please send you CV with covering email to jobs@worldhorsewelfare.org.
Download the full job description and person specification.
